Frequently asked questions
What does the AI sales employee do?
It runs the whole top of your sales process: it finds companies that match your ideal customer, researches each business and its decision makers, writes and sends personalised outreach from your address, follows up on a schedule, reads and answers replies, and hands interested prospects your booking link so meetings land on your calendar.
Who is Vertex AI Sales for?
Small and mid-sized businesses that sell to other businesses and don't have a full sales team — agencies, consultancies, professional services, software companies, trades and suppliers. If you rely on referrals or word of mouth and want a consistent pipeline, it's built for you.
Does it replace my sales team?
No. It replaces the repetitive work — building lists, researching, writing first emails and chasing follow-ups. Your people do what they're good at: running the calls and closing. Businesses without any sales staff use it as their first salesperson.
How quickly can I get started?
Most customers are live in under 15 minutes: sign up, answer six questions and set your sending details. The agent starts prospecting the same day. If you'd rather not touch it, the launch package has us configure everything for you.
What industries do you support?
Any business-to-business market. It's been used across professional services, marketing, software, construction and trades, finance, recruitment, logistics and manufacturing. You define the industries, locations and company sizes to target.
Where do the leads come from?
The agent builds a target profile from your setup answers, then discovers companies matching that industry, location and size, enriches business contact details and researches each one before scoring it. Only leads above your score threshold are ever contacted.
Do emails send from my own address?
Yes. You set the from name, address and reply-to on each campaign, so replies come straight back to you and the whole conversation stays under your brand.
How do you protect deliverability?
Sending is throttled with per-campaign daily caps and a sending window, follow-ups stop the moment someone replies, and bounces and complaints are tracked per message so bad addresses drop out fast.
Does the AI reply to prospects on its own?
It reads every reply, classifies sentiment and intent, drafts a response and can answer common questions and objections or send your booking link. You can review everything in the inbox and take over at any point.
What happens in the 14-day free trial?
You get the full product with smaller limits — 200 emails, 100 stored leads and one campaign — with no card required. Pick a plan whenever you're ready; nothing is deleted if you wait.
Can I cancel or change plan?
Any time, from the billing page. Upgrades and downgrades apply immediately and are prorated. If you cancel, you keep full access until the end of the period you already paid for, and your data stays intact.
Who owns the data?
You do. Every lead, message and booking belongs to your business, is isolated from other customers at the database level, and can be exported at any time.
Do I need to know anything technical?
No. Setup is six plain-English questions. If you'd rather not touch it at all, the launch package has us configure your targeting, offers, campaigns and booking flow for you.
Prefer to see it working before you decide?
Book your demoStill have a question? Get in touch.